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Returns and Exchanges

FREE RETURN SHIPPING*

We want to make sure you are happy with your purchase. You can return products for any reason, even if you simply don't like an item, by initiating a return within 60 days of the order ship date. The item must be new, never used, and returned in the original packaging. It is the customer's responsibility to make sure the item(s) are not damaged during the return, otherwise, the return will be declined and shipped back to the customer without refund. Refunds will be processed within 14 business days of receipt at our facility. U.S. customers, please create a FREE prepaid return label HERE to ship an item back to us. You can also initiate a return by sending us a message through our Contact page

* Limited exceptions apply:

      • Humidors that hold 300 or more cigars may not be returned or exchanged.
      • Engraved items may not be returned or exchanged.

* International Customers - Customers will be responsible for shipping fees on international returns. Please initiate a return by alerting us through our Contact page. Please note there is a 15% fee charged to orders that are returned due to a customer refusing to pick up the order from their local Customs office.

FREE EXCHANGE SHIPPING*

If you wish to exchange a product for a different size, color, style, or other product shipped to the U.S., you may do so by initiating an exchange within 60 days of the order ship date. Exchanges will be shipped out within 2 days of receipt at our facility. U.S. customers, simply return the item with the FREE prepaid return label created HERE along with a brief note explaining which item you would like us to send back to you. You can also initiate an exchange by sending us a message through our Contact page. The item must be new, never used, and returned in the original packaging. It is the customer's responsibility to make sure the item(s) are not damaged during the return, otherwise, the return will be declined and shipped back to the customer without refund. Please note it is at our discretion whether we will provide an exchange, and if not, we will provide a refund instead. Exchanges are only shipped to the original shipping address on the order.

* Limited exceptions apply:

      • Humidors that hold 300 or more cigars may not be returned or exchanged.
      • Engraved items may not be returned or exchanged.

* International Customers - Customers will be responsible for shipping fees on international exchanges. Please initiate an exchange by alerting us through our Contact page. Please note there is a 15% fee charged to orders that are returned due to a customer refusing to pick up the order from their local Customs office.

DEFECTIVE/FLAWED PRODUCTS

If your product has a defect or flaw, you may return it for an exchange or a full refund. Please note it is at our discretion whether we will provide an exchange, and if not, we will provide a refund instead. Exchanges are only shipped to the original shipping address on the order.

If you reside within the U.S., return the item to us with the FREE prepaid return label created HERE along with a brief note explaining the requested action of exchange or return.

We will credit international customers back on shipping fees for a defective/flawed product at time of receipt of the product in our facility. International customers, please send us a message through our Contact page.

 

Updated on July 12th, 2021